# Power Tool Pallet Liquidation

Frequent Questions Asked

Read through our regular asked questions and see if your you’ve been answered 

Frequently Asked Questions

Questions and answers to some commonly asked questions from our clients

Buying from Power Tool Pallet Liquidation is simple! Just visit our website, browse the available inventory, and follow our secure checkout process. Your order will be shipped directly to your location.

Our dedicated customer support team is available online 24/7 to assist with any questions or concerns you may have.

Our inventory changes frequently based on market conditions. For the most up-to-date listings, please check our website. Support staff via email or phone will not have additional details beyond what is posted online.

Explore our Pallets page to view our ever-changing selection of unique deals at unbeatable prices!

A tax ID is not required to make purchases. However, if you plan to resell merchandise, providing a reseller’s certificate will allow us to set up your account as a reseller and eliminate sales tax from your transactions. Simply email your reseller’s certificate to contact@powertoolpalletliquidation.com.

If you’re interested in purchasing truckloads or have specific questions, please email contact@powertoolpalletliquidation.com or chat with our live support team.

Yes, we ship boxes and pallets outside of the USA, including global container shipments. Some restrictions may apply depending on your country’s regulations. Please contact us to confirm availability before placing your order.

Freight costs vary depending on load size, location, and the volume purchased. For a freight quote, email us at contact@powertoolpalletliquidation.com.

To arrange your own shipping, select the “Pick-Up” option at checkout. After payment, email your order number to contact@powertoolpalletliquidation.com to schedule the pick-up.

All pick-ups must be scheduled in advance. Most orders are ready within 3 to 7 business days. Please contact us to confirm your pick-up time.

Most orders ship within 3 to 7 business days. If you haven’t received communication or tracking details after this period, please email us at contact@powertoolpalletliquidation.com.

Tracking details are automatically emailed once your order ships. If you haven’t received a tracking number after 3 to 7 business days, please contact us with your order number.

If your order hasn’t shipped yet, we may be able to update your address. Email contact@powertoolpalletliquidation.com with your order number and new address. The email must come from the address used in your order.

Yes, email us at contact@powertoolpalletliquidation.com with your order number to request shipment. The request must be sent from the email associated with your order.

Depending on the order status, cancellation may still be possible. Please email us at contact@powertoolpalletliquidation.com with your order number to request a cancellation.

Email photos of the damaged package, along with your order number, to contact@powertoolpalletliquidation.com. We’ll work to resolve the issue promptly.

Our system generates one tracking number per order, as all items are shipped together. Sometimes, carriers deliver parcels separately. If you haven’t received all items after five business days, email us with your order number for assistance.

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